Returns and Exchanges FAQ

• Do you accept returns / exchanges?

Due to the fact that our products are made to order and made from FABRIC, they cannot be returned or exchanged. To sanitize them, they will need to be washed and they will no longer be new. Before you make a purchase, please ask any doubts you may have, we will be happy to answer them. If you are unsure about the textiles meeting your needs, please ask for a swatch and we will be happy to send it to you, before you decide on your purchase. 

• What can I do if I registered the wrong address and my package was returned to you? 

Should you enter the wrong address and the package is returned to us, you are responsible for the new shipping charge to resend the product. We will not charge you any extra for this service, nor can you cancel and get the refund for the order since it won't arrive by the date you expected.

• What products are returnable on your website? 

Due to the nature of our products, we do not hold inventory, therefore, they cannot be returned, refunded, or exchanged.

• What if I received a wrong product that doesn't match the listing and/or my order?

In case you received a product that does not match the description in the listing or you received a different product/color/size by mistake, we will send you the shipping label, plus refund you 10% of your order to make up for the inconvenience and ship the correct order with a courtesy priority service for fast delivery. 

Whenever you have doubts, please ask before placing an order.

 
To our dear customers, a final note:
Sorry if these policies don't suit your needs, we are a small business and cannot afford to accept returns for any other reason than a defective product or the wrong item being shipped.